Add Managers Token in Service Manager for Self Service Portal

So we cleaned up our managers in Active Directory, we can now have managers find their direct reports in the Service Manager Self-Service Portal, right? Wrong. Unfortunately Microsoft doesn’t store the manager in the correct format that the portal wants, which is domainnameusername. I really hope Microsoft fixes this in the next version of Service …

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Set User’s Manager in Active Directory with Orchestrator

This runbook is inspired from Anders’ manager runbook he includes in his Password Reset runbook. Found here http://contoso.se/blog/?p=3085. Unfortunately in the environment I implemented this in, almost none of our managers actually had “manager” in their title, so his runbook would not work in its current configuration. In fact there was no unified keyword for …

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Service Manager Re-assign Ticket Notifications with Orchestrator

I was recently asked to create a notification in Service Manager to notify service desk members when a ticket had been re-assigned to them. No problem? Unfortunately this behavior isn’t native in Service Manager. After poking around on the internet I found a few blogs that showed how you can do it in Orchestrator. Their …

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