Installing and Basic Configuration of Microsoft’s HTML 5 Portal for Service Manager 2012

Microsoft today released their own HTML 5 self-service portal for Service Manager 2012. This is big news as the old portal was to be honest, just awful. It was awful to install, and awful to use and it required its own server. This lead to companies like Cireson and Sylliance creating their own HTML 5 …

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Add Managers Token in Service Manager for Self Service Portal

So we cleaned up our managers in Active Directory, we can now have managers find their direct reports in the Service Manager Self-Service Portal, right? Wrong. Unfortunately Microsoft doesn’t store the manager in the correct format that the portal wants, which is domainnameusername. I really hope Microsoft fixes this in the next version of Service …

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Set User’s Manager in Active Directory with Orchestrator

This runbook is inspired from Anders’ manager runbook he includes in his Password Reset runbook. Found here http://contoso.se/blog/?p=3085. Unfortunately in the environment I implemented this in, almost none of our managers actually had “manager” in their title, so his runbook would not work in its current configuration. In fact there was no unified keyword for …

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Self Service Tasks: Remove all disconnected Citrix Sessions with Orchestrator

If you are running Citrix or Microsoft RDS you know that occasionally, or sometimes frequently, user sessions get stuck and need an admin to kick them off. Or you have a ton of “disconnected” users taking up licenses preventing new sessions from starting, this generally requires an admin to login to the Citrix console, whether …

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Service Manager Re-assign Ticket Notifications with Orchestrator

I was recently asked to create a notification in Service Manager to notify service desk members when a ticket had been re-assigned to them. No problem? Unfortunately this behavior isn’t native in Service Manager. After poking around on the internet I found a few blogs that showed how you can do it in Orchestrator. Their …

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