Service Manager Self-Service Portal: Get Active Directory Group Membership with Orchestrator

If you have been a systems administrator for any amount of time, you have probably been asked “hey can I get a list of the users in group or distribution list X?” Sure thing you say, and then go run some PowerShell or have some sort of tool that will export that data or the …

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Service Manager Re-assign Ticket Notifications with Orchestrator

I was recently asked to create a notification in Service Manager to notify service desk members when a ticket had been re-assigned to them. No problem? Unfortunately this behavior isn’t native in Service Manager. After poking around on the internet I found a few blogs that showed how you can do it in Orchestrator. Their …

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