Replicate Spiceworks Hashtags in Service Manager with Orchestrator

I’m not sure if its laziness, a product of being “too busy,” or brilliance but people seem to love Spiceworks hashtag system. For those of you not aware, Spiceworks allows your helpdesk analysts to email the ticketing system with a # and a word or words behind it to automatically have it close and assign …

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Self Service: Remove frozen or hung Citrix Sessions with Orchestrator

There is quite possibly nothing more annoying than having your Citrix session freeze. You’re working doing well, and then out of nowhere you can’t do anything or you leave for a break and come back and cant do anything. You then have to put in a helpdesk request which could take who knows how long …

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Add Managers Token in Service Manager for Self Service Portal

So we cleaned up our managers in Active Directory, we can now have managers find their direct reports in the Service Manager Self-Service Portal, right? Wrong. Unfortunately Microsoft doesn’t store the manager in the correct format that the portal wants, which is domainnameusername. I really hope Microsoft fixes this in the next version of Service …

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Set User’s Manager in Active Directory with Orchestrator

This runbook is inspired from Anders’ manager runbook he includes in his Password Reset runbook. Found here http://contoso.se/blog/?p=3085. Unfortunately in the environment I implemented this in, almost none of our managers actually had “manager” in their title, so his runbook would not work in its current configuration. In fact there was no unified keyword for …

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Self Service Tasks: Remove all disconnected Citrix Sessions with Orchestrator

If you are running Citrix or Microsoft RDS you know that occasionally, or sometimes frequently, user sessions get stuck and need an admin to kick them off. Or you have a ton of “disconnected” users taking up licenses preventing new sessions from starting, this generally requires an admin to login to the Citrix console, whether …

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Automate Any Lync Task with Orchesetrator and PowerShell

If you use both Orchestrator and Microsoft Lync, you have probably wished there was some sort of integration pack for Lync. This would be fantastic, however, since it does not exist currently, I have a great solution. Orchestrator Run .Net Activity and PowerShell remoting. I’m sure I’m not the first to figure this out, as …

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