Installing and Basic Configuration of Microsoft’s HTML 5 Portal for Service Manager 2012

Microsoft today released their own HTML 5 self-service portal for Service Manager 2012. This is big news as the old portal was to be honest, just awful. It was awful to install, and awful to use and it required its own server. This lead to companies like Cireson and Sylliance creating their own HTML 5 …

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Add Managers Token in Service Manager for Self Service Portal

So we cleaned up our managers in Active Directory, we can now have managers find their direct reports in the Service Manager Self-Service Portal, right? Wrong. Unfortunately Microsoft doesn’t store the manager in the correct format that the portal wants, which is domainnameusername. I really hope Microsoft fixes this in the next version of Service …

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Service Manager Self-Service Portal: Get Active Directory Group Membership with Orchestrator

If you have been a systems administrator for any amount of time, you have probably been asked “hey can I get a list of the users in group or distribution list X?” Sure thing you say, and then go run some PowerShell or have some sort of tool that will export that data or the …

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