Add Managers Token in Service Manager for Self Service Portal

So we cleaned up our managers in Active Directory, we can now have managers find their direct reports in the Service Manager Self-Service Portal, right? Wrong. Unfortunately Microsoft doesn’t store the manager in the correct format that the portal wants, which is domainnameusername. I really hope Microsoft fixes this in the next version of Service …

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Set User’s Manager in Active Directory with Orchestrator

This runbook is inspired from Anders’ manager runbook he includes in his Password Reset runbook. Found here http://contoso.se/blog/?p=3085. Unfortunately in the environment I implemented this in, almost none of our managers actually had “manager” in their title, so his runbook would not work in its current configuration. In fact there was no unified keyword for …

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Service Manager Self-Service Portal: Get Active Directory Group Membership with Orchestrator

If you have been a systems administrator for any amount of time, you have probably been asked “hey can I get a list of the users in group or distribution list X?” Sure thing you say, and then go run some PowerShell or have some sort of tool that will export that data or the …

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