Self Service Tasks: Remove all disconnected Citrix Sessions with Orchestrator

If you are running Citrix or Microsoft RDS you know that occasionally, or sometimes frequently, user sessions get stuck and need an admin to kick them off. Or you have a ton of “disconnected” users taking up licenses preventing new sessions from starting, this generally requires an admin to login to the Citrix console, whether …

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Automate Any Lync Task with Orchesetrator and PowerShell

If you use both Orchestrator and Microsoft Lync, you have probably wished there was some sort of integration pack for Lync. This would be fantastic, however, since it does not exist currently, I have a great solution. Orchestrator Run .Net Activity and PowerShell remoting. I’m sure I’m not the first to figure this out, as …

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Service Manager Self-Service Portal: Get Active Directory Group Membership with Orchestrator

If you have been a systems administrator for any amount of time, you have probably been asked “hey can I get a list of the users in group or distribution list X?” Sure thing you say, and then go run some PowerShell or have some sort of tool that will export that data or the …

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Service Manager Re-assign Ticket Notifications with Orchestrator

I was recently asked to create a notification in Service Manager to notify service desk members when a ticket had been re-assigned to them. No problem? Unfortunately this behavior isn’t native in Service Manager. After poking around on the internet I found a few blogs that showed how you can do it in Orchestrator. Their …

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