I was recently on the Defrag This Podcast with Adam Fowler discussing problems and solutions to shadow IT.
Some items we discussed were related to how and why shadow IT pops up. One of my answers was related simply to IT staff turnover or being understaffed. I worked at a company that did a reduction in force for all staff, including IT, but then they started hiring more staff back. They did not allow us to hire more IT staff back. You can imagine in this scenario if requests are taking to long to be responded to or staff think that IT isn’t paying attention, they just start to do their own thing with technology.
Listen to the full podcast here: https://blog.ipswitch.com/shadow-it-york-fowler